Refund policy

Refund Policy – Octavious Marks

All sales are final and non-refundable.

We do not offer refunds, cancellations, or exchanges once an order has been placed.

Non-Returnable Items

We do not accept returns or refunds on:

* Sale items
* Gift cards

Defective or Damaged Products

The only exception is if an item is received defective or damaged.

To request a review:

* Contact us at customerservice@octaviousmarks.com
* Provide photo/video proof within a reasonable timeframe

If approved, we will offer a replacement at our discretion.

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European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it.

Conditions:

* Item must be unused and in original packaging
* Customer must contact us within 14 days

Customers are responsible for return shipping unless the item is defective.

Exceptions

This policy does not apply to:

* Gift cards
* Sale items
* Custom or made-to-order items (including pre-orders already in production)