" REFUND POLICY
Refund Policy – Octavious Marks
All sales are final and non-refundable.
We do not offer refunds, cancellations, or exchanges once an order has been placed.
Non-Returnable Items
We do not accept returns or refunds on:
* Sale items
* Gift cards
Defective or Damaged Products
The only exception is if an item is received defective or damaged.
To request a review:
* Contact us at customerservice@octaviousmarks.com
* Provide photo/video proof within a reasonable timeframe
If approved, we will offer a replacement at our discretion.
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European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it.
Conditions:
* Item must be unused and in original packaging
* Customer must contact us within 14 days
Customers are responsible for return shipping unless the item is defective.
Exceptions
This policy does not apply to:
* Gift cards
* Sale items
* Custom or made-to-order items (including pre-orders already in production)
Shipping
IN-HAND RELEASE: Ships in 2 to 5 business days.
PREORDERS: Ships in approximately 1 to 2 months once production is finished.
Refund Policy
All sales are final.
Products deemed defective are eligible for returns and a store credit will be applied to the customers account.